Privacy policy

What we collect

• Account details: name, email address, phone number and profile photo.
• Verification data: government-issued ID and a live selfie; for offerers, driver’s licence and vehicle documents.
• Trip data: corridors, bookings, pickup and drop-off points, ratings and reviews.
• Payment data: processed by Paystack. Komyut never stores your full card number.
• Support data: messages and reports you send us.

How we use it

To verify identities and review offerers; to match riders and offerers and run trips; to process payments, payouts and refunds; to handle support requests and safety reports; and to keep the platform secure and prevent fraud.

What other members see

When you are matched on a trip, the other member sees your first name, photo, rating and the trip details. Offerers’ car model and plate number are shown to their riders. Your verification documents are never shown to other members.

Who we share it with

Service providers that help us run Komyut — such as identity verification, payment processing (Paystack), messaging and hosting providers — under contracts that protect your data. We may also share data where required by law or to protect someone’s safety.

How we protect it

Access to personal data is limited to staff who need it, and every admin action on accounts, refunds and cases is recorded in an audit trail.

Your rights

You can ask to access, correct or delete your personal data, or object to certain uses, in line with the Nigeria Data Protection Act. Some data must be kept for legal, safety or fraud-prevention reasons.

To make a request, email support@mykomyut.com.

Retention

[RETENTION PERIODS — to be confirmed with legal counsel.]